|a la carte menu|
A menu of food and drinks in which each item is individually listed and priced.
Includes: 3 meals, snacks, drinks, kids' programs, and the use of other specified facilities.
Hotel employee who assists guests by carrying their luggage and running errands for them.
Historical building refurbished and redesigned into a small scale luxury hotel. boutique hotels are often themed.
A small breakfast which usually includes coffee/tea, and pastries.
|double deluxe room|
A larger room with a lounge area.
|double occupancy rate|
Rate is based on a per-person charge for 2 people in a room.
Room accommodating 2 guests. may include a double or queen size bed.
Guest arrives to the hotel before the specified date or time of their reservation.
Room status term indicating that a guest has reserved an early check-in time or has requested their room to be cleaned as soon as possible.
An elaborate breakfast which usually includes: eggs, cereals, veggies, fruit, meat or fish, breads, beverages and preserves.
Hotel floor that offers first-class services to business and other travelers.
Manages the housekeeping department in a hotel.
Luxury room accommodating 1-2 guests. usually offers exclusive services and amenities.
Hotel that offers guest services for long periods of time and often offer weekly rates.
Package room rate for parents and children occupying one guestroom.
|full board (fb)|
Includes 3 meals a day.
Record of a guest's charges and credits. items may include: drinks at the bar, food purchases, movie rentals etc. the bill is maintained by hotel the hotel until check-out. it is also referred to ...
This term is used for the range of disposable items provided in guest room bathrooms. this includes: shampoo, conditioner, lotion, soap, toothpaste, toothbrush, shower caps, etc… the cost of these...
A record maintained for each guest who has stayed at the hotel with a separate entry for each visit and details of pertinent preferences.
|guest service directory|
Package of documents and listings of hotel features & services as well as useful information about the surrounding area. the directory is usually available in each room.
|half board (hb)|
Includes 2 meals (breakfast and usually dinner) a day.
Owner or manager of a hotel.
Charges for services not included in the package such as: phone calls, food, drinks, movies, etc.
Hotel with no chain affiliation or franchise.
A small floor mounted refrigerator containing a variety of beverages and snacks located in guest rooms.
A full, undiscounted room rate charge published for each accommodation as established by the hotel's management.
Manager in charge of the rooms. in some cases, the resident manager may also be in charge of security.
Guest orders and receives food and beverages to their room.
|safety deposit boxes|
Individual boxes provided for the safekeeping of guest valuables.
Room accommodating 1 guest. usually includes a single or double bed.
|1 star hotel|
Budget hotels. usually offer maid service and room service.
|2 star hotel|
Middle class hotels that are moderately priced. usually offers daily maid and room services, pool access and internet access.
|3 star hotel|
Luxury hotel. offers a variety of personalized services. also, often includes the use of a spa and fitness facilities
|4 star hotel|
First-class hotel. usually the most expensive. catering to the needs of the most extravagant guests. often include a private golf course.
|5 star hotel|
These accommodation facilities include: motels, cottages, bungalows and others with limited services.
|none star hotel|
Guests pay nightly rates for single rooms or suites and have full access to the hotel's range of amenities and services. rates begin at "rack" but vary based on: time of week, season, nearby event...
|wake up call|
A request made by a guest to have the front desk call them in order to wake them up by a certain time in the morning.
|walk in guest|
Guest who checks in without having made a reservation.