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Chat routing rule
| Глоссарий ИТ-терминов |
A criteria-based rule that can route chat requests to the appropriate csr or queue, as well as take deflective action on chat requests that are initiated when your csrs are unavailable or busy.
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Appropriate, английский
Подходящий; соответствующий
Unavailable, английский
An option that allows the user to forward incoming calls when the user is not available to answer them.
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Business rule, английский
- A criteria-based rule that can route tickets to the appropriate csr or queue as well as perform specific actions on tickets.
- A prescribed action that performs one or multiple operations on the multidimensional data in a model.
Zoom, in, английский
A credit or title animation in windows movie maker.
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