| a la carte menu | A menu of food and drinks in which each item is individually listed and priced. |
| all inclusive | Includes: 3 meals, snacks, drinks, kids' programs, and the use of other specified facilities. |
| b&b - bed and breakfast | - 1) a small scale hotel that provides a room and a breakfast. a b&b may also be a residential home setting and/or a historic building.
- 2) room rate that includes the price of the roo...
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| bellboy | - Hotel employee who assists guests by carrying their luggage and running errands for them.
- Проф. сигнальщик (крановщика)
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| boutique hotel | Historical building refurbished and redesigned into a small scale luxury hotel. boutique hotels are often themed. |
| continental breakfast | A small breakfast which usually includes coffee/tea, and pastries. |
| double deluxe room | A larger room with a lounge area. |
| double occupancy rate | Rate is based on a per-person charge for 2 people in a room. |
| double room | Room accommodating 2 guests. may include a double or queen size bed. |
| early arrival | Guest arrives to the hotel before the specified date or time of their reservation. |
| early makeup | Room status term indicating that a guest has reserved an early check-in time or has requested their room to be cleaned as soon as possible. |
| english breakfast | - An elaborate breakfast which usually includes: eggs, cereals, veggies, fruit, meat or fish, breads, beverages and preserves.
- Плотный утренний завтрак (с горячим блюдом)
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| excutive floor | Hotel floor that offers first-class services to business and other travelers. |
| executive housekeeper | Manages the housekeeping department in a hotel. |
| executive room | Luxury room accommodating 1-2 guests. usually offers exclusive services and amenities. |
| extended stay | Hotel that offers guest services for long periods of time and often offer weekly rates. |
| family rate | Package room rate for parents and children occupying one guestroom. |
| full board (fb) | Includes 3 meals a day. |
| guest account | - Record of a guest's charges and credits. items may include: drinks at the bar, food purchases, movie rentals etc. the bill is maintained by hotel the hotel until check-out. it is also referred...
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| guest amenities | This term is used for the range of disposable items provided in guest room bathrooms. this includes: shampoo, conditioner, lotion, soap, toothpaste, toothbrush, shower caps, etc… the cost of these... |
| guest history | A record maintained for each guest who has stayed at the hotel with a separate entry for each visit and details of pertinent preferences. |
| guest service directory | Package of documents and listings of hotel features & services as well as useful information about the surrounding area. the directory is usually available in each room. |
| half board (hb) | Includes 2 meals (breakfast and usually dinner) a day. |
| hotelier | Owner or manager of a hotel. |
| incidental charges | Charges for services not included in the package such as: phone calls, food, drinks, movies, etc. |
| independent hotel | Hotel with no chain affiliation or franchise. |
| mini bar | A small floor mounted refrigerator containing a variety of beverages and snacks located in guest rooms. |
| rack rate | A full, undiscounted room rate charge published for each accommodation as established by the hotel's management. |
| resident manager | Manager in charge of the rooms. in some cases, the resident manager may also be in charge of security. |
| room service | Guest orders and receives food and beverages to their room. |
| safety deposit boxes | Individual boxes provided for the safekeeping of guest valuables. |
| single room | Room accommodating 1 guest. usually includes a single or double bed. |
| star rating: | Low budget hotels. may not have maid service or room service. |
| 1 star hotel | Budget hotels. usually offer maid service and room service. |
| 2 star hotel | Middle class hotels that are moderately priced. usually offers daily maid and room services, pool access and internet access. |
| 3 star hotel | Luxury hotel. offers a variety of personalized services. also, often includes the use of a spa and fitness facilities |
| 4 star hotel | First-class hotel. usually the most expensive. catering to the needs of the most extravagant guests. often include a private golf course. |
| 5 star hotel | These accommodation facilities include: motels, cottages, bungalows and others with limited services. |
| none star hotel |
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| traditional lodging | Guests pay nightly rates for single rooms or suites and have full access to the hotel's range of amenities and services. rates begin at "rack" but vary based on: time of week, season, nearby event... |
| wake up call | A request made by a guest to have the front desk call them in order to wake them up by a certain time in the morning. |
| walk in guest | Guest who checks in without having made a reservation. |
