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Response group tab
| Глоссарий ИТ-терминов |
A custom tab, on an agent’s office communicator client, that is used by the agent to sign in to his or her response group service group. the agent must be signed in to the group in order to answer calls routed to the group.
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Communicator, английский
- A enterprise instant messaging (im) client that integrates im, presence awareness, and telephony. communicator users can simultaneously control multiple modes of communication, including im, video conferencing, telephony, application sharing, and file transfer.
- Человек, который хорошо умеет общаться с аудиторией
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Outline code, английский
A custom tag that users define for tasks or resources to allow them to show a hierarchy of the tasks in their project that is different from wbs codes or outline numbers. you can create up to 10 sets of custom outline codes in your project.
Agent tab, английский
A custom tab, displayed in office communicator, that formal agents can use to sign in to or out of the acd. the agent tab shows the groups that the user is a member of, the number of callers that are waiting, the wait times, and the number of agents who are signed in.
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